Garuda Courier Services

Frequently Asked Questions?

India to Any Where

1. How do we track the dispatch and delivery of our parcels?

The moment the consignment is shipped an Airway Bill no. pertaining to the service provider through whom the parcel has been shipped would be given to you from Garuda Courier Services and the same can be used to track the details of your package like dispatch, route and estimated delivery date and time etc....

Fedex Link: http://www.fedex.com/in/how-to-ship/export-shipping-guide/track-shipment.html

DHL Link : https://www.dhl.com/en/express/tracking.shtml

2. What Does Gross Weight Means?

A) Gross Weight means the weight of the box after the packing

3. While Dispatching Of Goods If The Parcel Was Damaged Is There Any Replacement Of Goods?

A) The Parcel will be properly packed under your supervision to your satisfaction. We are not responsible for the damage of the goods intransit

4. What Does Clearance Delay Mean in International Shipments?

A) Most international shipments are required to go through a customs clearance procedure. When this happens, a clearance delay may occur which slows down the clearance process and delivery of the goods. We are not responsible for such delays as it is beyond our control.

5. Can we send Home Made Foods?

A) Yes, any homemade foods like pickles, Sweets, Snacks can be sent.

6. What does our quoted rate of 450 Rs Plus Tax include?

A) Our rate of 450 Rs per Kg includes the labor cost of packing but not materials used for packing, which would be charged at nominal rates.

7. How much would it cost me to send a package to USA?

A) The rates vary according to weight and promotional rates available at the current time. The rates page has the most current details. The quoted rates does not include Service Tax which the government is presently charging at 18%.

8. What Will The Charges be For Packing?

A) All Food materials should be compulsorily packed with NRI packing (Vaccum sealed packing) to avoid damage to the package any special packing required it will be chargeable.

9. Any weight restrictions for the packages?

A) No weight restriction, however if about 150 kgs, Please contact for better discounted rates. These heavier packages will go in as one consignment but with multiple boxes for easier handling.

10. Is the office open on sunday's?

A) No, Office will be closed on Sundays .

11. How is the weight calculated?

A) Weight for payment is the higher of the physical and volumetric weight. The Volumetric weight calculation varies between domestic and internation and that calculation is provided under "Volume" tab on the website. For example, if the actual weight is 10 kgs and the volumetric weight is 12 kgs, then the charges are based on 12 kgs. Also the weights are always rounded to the nearest 0.5 kg. If the weight is 10.2 kgs, then payment is taken for 10.5 kgs.

Any Where to India

1. Any restrictions on sending Electronic Items?

A) 1. Any type of electronics like phone, tablets, tv etc are accepted.

2. Customs/duties and other related charges/fees is the responsibility of the customer

3. If the consignment is subject to any customs/duties, destination customs authorities will contact receiver and inform the customs/taxes charges. Once that is paid, packages will be cleared next working day for delivery to the address on the package.

4. Proper care should be taken to pack the materials to avoid damage with regular handling.

6. The courier charges will depend upon the size of the box and weight of the box as the charges are based on both physical and volumetric weight.

7. We are not responsible for any customs/taxes/duties/charges that are levied by the local governmental agencies and/or authorities.

8. All consignments are handled by DHL and any loss/damage claims will have to be made directly with DHL.